Table of Contents

Survey of your users

7
minutes of reading

To measure the progress of your deployment project and quickly target the communication actions to be implemented, we recommend that you collect the opinions of your platform users using the survey feature.

This survey can be conducted at any time in a user's life— whether it's after the deployment of your project or after several months of use. 

Note: these surveys can be anonymized to allow users to answer objectively!

Examples of surveys to share with your users

You will find in this article some ideas of surveys to propose, according to your communication objectives. We recommend you set up these opinion campaigns regularly and according to precise objectives for steady and continuous improvement. 

If you don't campaign regularly or ask too many questions, you won't be able to clearly identify the actions you need to take to make your project evolve. 

Global issues

Objective: you want to know if your employees have all the essential elements they need to start off right. 

Did you find it easy to use the platform? (Simple question)

Yes, Talkspirit is intuitive.

→ No, I had difficulties.

→ Not sure/don't care.

Were the resources available to you sufficient? (simple question)

→ Yes, the resources made available were very helpful to me.

→ No, I need support.

→ Not sure/don't care.

Goal: you want to know what your employees think of Talkspirit.

What do you think of the platform? (multiple-choice question)

It's intuitive.

→ It provides me the information I need.

→ It's difficult to set up.

→ What's it used for?

Do you understand the objectives of this platform? (simple question)

Yes

→ No

How often do you stay informed about Talkspirit? (simple question)

I log on every day.

→ I log on at least once a week.

→ I log on at least once a month.

→ I log on less than once a month. 

Objective: if you have cohesion and networking objectives, measure the effectiveness of the actions taken on the platform and identify actions to be taken based on the feedback you receive.

Does Talkspirit allow you to share more with your colleagues? (multiple-choice question)

→ Yes I know my colleagues better thanks to Talkspirit.

→ Yes, I feel close to my team members.

→ No

→ I use another tool for this need.

→ I don't know/don't feel concerned. 

You answered "No" to the previous question. Why? (open-ended question)

How can we help you get more connected?

Objective: you want to know if the group architecture and associated rules are effective.

What do you think of the groups created? (multiple-choice question)

They provide me with all the information I need.

→ I can easily distinguish the groups of my interest.

→ I don't understand which groups I should join.

→ I don't know if and what information I can publish.

→ I feel a need to create more groups.

Ask for user feedback

Objective: you want to know if the communication channels set up are effective.

Does Talkspirit allow you to develop your professional achievements? (multiple-choice question)

→ Yes, because the ideas I share are considered.

→ Yes, because my work is valued on Talkspirit.

→ Yes, because I can learn about the work of my colleagues.

→ Yes, because I have help on Talkspirit.

→ No

→ I don't know/don't feel concerned.

How often do you respond to contributions? (simple question)

Yes

→ No

→ I don't know/don't feel concerned.

You don't react/comment on the contributions: why? (multiple-choice question)

→ I don't know who is in my group.

→ I don't feel concerned.

→ The content is not interesting.

→ I react and comment.

What would make you more likely to vote?

What would make you want to comment more?

What do you think about the animation of the platform? (multiple-choice question)

Formats vary; it's dynamic

→ The exchanges are rich, numerous, and relevant.

→ It lacks diversity—the information is always the same.

→ There is no moderation on the platform.

→ I don't feel concerned.

I would like more: (multiple-choice question)

video content

→ photo and image galleries

→ simple publications

→ other

Do you have an idea for a contribution format to share with us?

Goal: you want to know if your employees receive enough tips or best practices to evolve in their achievements

Does Talkspirit allow you to promote mutual aid? (simple question)

→ Yes

→ No

→ I don't feel concerned/don't know.

You answered "No" or "I don't know" to the previous question, why?

Goal: you want to identify users who need support in learning the platform.

Would you like to receive support to get started? (simple question)

→ Yes

→ No

→ I don't know/don't feel concerned.

Internal communication

You've set up Talkspirit to share information and allow employees to be informed of the organization's processes and news.

Goal: you want to measure the effectiveness of your communications

Talkspirit allows you to convey your company's values: do you find them on the platform? (simple question)

→ I know my company's values better and find them on the platform.

→ I know my company's values but can't find them on the platform.

→ What are my company's values?

Do you take the time to read the content displayed on the home page? (simple question)

Yes

→ I did not identify the communications on the homepage.

→ I don't feel it involves me. 

Did Talkspirit allow you to get information about your company's events and news? (multiple-choice question)

Yes, I could easily find out about the latest events and news at my facility.

Yes, I was able to inform myself, but with difficulty, about the latest events and news at my facility.

→ No, I didn't receive the information about important news/events.

→ No, I find it easier to consult them elsewhere.

Moderate communities

You have set up Talkspirit to allow members of a community (the same community or different communities) to exchange with each other and share information and best practices. 

Goal: you want to measure the effectiveness of your matchmaking actions.

Has Talkspirit helped you develop your sense of belonging to our community? (simple question)

Yes

→ No

→ I don't know or it doesn't involve me.

Does the tool allow you to get in touch with the right people? (simple question)

Yes

→ No

→ I don't know.

You answered "No" or "I don't know" to the previous question. Why? (open-ended question)

Does the tool allow you to benefit from practical and useful information? (simple question)

Yes

→ No

→ I don't know.

You answered "No" or "I don't know" to the previous question. Why? (open-ended question)

Collaborative work

You set up Talkspirit to allow people to realize their projects by collaborating via spaces that allow them to build and track their achievements. 

Goal: you want to measure the collaborative actions implemented.

Does the tool allow you to effectively share information about your projects? (multiple-choice question)

Yes, I easily communicate with project participants from different communication channels.

→ Yes, I know how to notify project participants to emphasize the importance of a piece of information through features such as assigning or mentioning.

→ Yes, I know in which channel to share each piece of information about a project.

→ No, I never know which channel favor to share information.

→ No, I don't know how to ensure that project participants see the information coming through.

→ I don't know.

Does the tool allow you to receive information about your projects? (multiple-choice question)

Yes, I regularly get information about new activities related to my projects.

→ Yes, I know where to go to find information related to my projects.

→ No, I don't have information about new activities related to my projects.

→ No, I get too many notifications related to my projects—I'm drowning in them.

→ No, I don't know where to find my project information.

→ I don't know.

Does the tool allow you to effectively track your current projects? (Multiple choice question).

Yes, I can easily follow the progress of my projects from a dedicated view and thanks to adapted features.

→ Yes, I have regular information regarding the progress of my projects.

→ No, I don't have enough visibility into the progress of my projects.

→ No, I don't get enough alerts (e) about the progress of my projects.

→ I don't know.

Does the tool allow you to be well informed of the processes in place within your organization? (Multiple choice question).

Yes, I'm regularly informed of new processes at my facility or changes to existing processes.

→ Yes, I know where to look for and find the information I need.

→ No, I never know where to look to find the information I need.

→ No, I'm not alerted to changes in existing and new processes.

→ I don't know.

Digital workplace

You need to both empower your internal communication and allow your users to work. To collect your employees' opinions, you can select the questions of your choice from the sections presented above.

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