Bergamote Agency

Discover how Talkspirit enabled this editorial communications agency to:

• reduce internal email traffic by 95%
• halve the response time to customer messages
• strengthen its image as a digital expert by integrating its customers and partners into this new way of working
• improve cohesion and a sense of belonging among its employees

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The Bergamote Agency

Presentation of the client

Agence Bergamote is an editorial communications agency founded in Paris in 2011 by Aurélie Laglantine, Catherine Mattéi, and Anne-Marie Jelonek. It employs around 20 people.

Its mission

To be a participatory communications agency that listens to its clients, opens up new possibilities, and is committed to a respectful world.

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Initial need and context

Initial context

As in most agencies (communication agencies, advertising agencies, digital agencies):

• Each employee works on several projects...
• ... interacting with several colleagues and sometimes also external partners,
• On a daily basis, these stakeholders exchange files and information...
• ... that it is essential to centralize in order to ensure permanent and sustainable accessibility.

Why did you choose Talkspirit? 

There were two main reasons why the Bergamote agency chose Talkspirit:

• The quality of the ergonomics, which offers new users quick and easy handling.
• The information ecosystem that is Talkspirit: both internally (discussions and working groups) and externally (integrations).

Implementation Process

Following the test phase, management rolled out Talkspirit as the sole tool to be used for communication within the agency.

With one key objective: to reduce the number of emails exchanged internally.

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Benefits

1. A 95% reduction in email volume

No more scattered content in different employees' email inboxes: everything is now centralized in one place, in a shared document database on Talkspirit. Anyone involved in the project can now access it at any time. This is ideal when, as with any project, the people involved change (on the client side or internally).

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2. Twice as responsive exchanges

Thanks to online chat, the teams at Bergamote can communicate in real time, anytime, anywhere. This means no more difficulties reaching someone by phone and no more waiting to bump into someone at the office to discuss an issue: Talkspirit's discussion spaces allow for more flexible and responsive interaction. On a computer or mobile device.

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3. Convey the image of an agency that is open to its ecosystem

Bergamote consultants invite their clients to join the Talkspirit project group relevant to them as guests. This gives clients access to everything that is being done on their project and its progress, which strengthens their relationship with the agency's teams and makes them feel directly involved in the work being done.

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4. A true creator of community, every day

Is remote working on the rise? With Talkspirit, it's easy: even when working remotely, everyone can stay fully connected to the agency and collaborate with their colleagues. Just like in the office. It's also super user-friendly: with polls, getting employees involved in internal decisions is a piece of cake. Guess how the names of the meeting rooms were chosen? Finally, a group called "Random" allows all employees to share their industry insights: a true collective intelligence approach!

More information in this Talkspirit blog article.

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