Feedback

Feedback is a key component of progress and continuous improvement. It helps employees to improve their work processes and performance, thus contributing to a more productive and efficient company.

Why is feedback important?

Feedback is used to:

• Correct shortcomings: When problems arise, feedback gives employees the information they need to remedy them.
• Encourage success: Praise successes to maintain motivation and stimulate professional development.

How do you give feedback in the workplace?

Giving feedback can be uncomfortable, but it's an essential tool for growth. Although each organization must adapt its approach to suit its corporate culture, two fundamental principles must always be respected:

• Prepare carefully: Clearly define when, why and how you're going to give feedback.
• Show kindness: Approach the conversation with genuine care and concern for the person.

1. Prepare your feedback

Before starting the discussion, take the time to think about your objectives and expectations:

• What are the objectives of this feedback?
• What do you expect from the person you give it to?
• How can this feedback be taken into account?

2. Adopt a caring approach

• Start with positive points: Point out what the person does well to set a constructive framework.
• Remind them that no one is perfect, and that we all have areas for improvement.
• Talk about concrete observations: Base your remarks on facts and share your ideas clearly and respectfully.

When given with preparation and kindness, feedback becomes a powerful driving force for individual and collective success.