Management

Management involves coordinating people, tasks and information across different levels and departments to achieve specific objectives important to the organization.

What makes a good manager?

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A good manager:

• is the first to offer help when a team member needs it;
• sets clear expectations, establishes limits and remains consistent;
• encourages employees to innovate and act autonomously;
• engages his teams and understands the importance of communication, even when dealing with difficult issues;
• helps employees develop their skills, mentors them and takes an interest in them as individuals;
• offers coaching and support when needed;
• remains realistic, bearing in mind that it's impossible to have a perfect work team.

Who can become a manager?

All these qualities require genuine empathy, time and effort. Managerial skills rarely come naturally; they are the result of thoughtful leadership and an appropriate investment of time.

One of the most common mistakes in team structuring and management is to assume that someone who has been with the organization for a while can automatically become a manager.

If this person is not supported in acquiring managerial skills, and if his or her operational workload is not adjusted, this leads to failure. Indeed, we can't expect a person absorbed in operational tasks all day long to find the time and resources needed to effectively support and coach other team members.