Squad is an expert consulting agency specialized in cybersecurity, virtual (cloud) infrastructure, and digital transformation. With seven agencies in France (Paris, Sophia-Antipolis, Aix-en-Provence, Toulouse, Nantes, Rennes, and Lyon), and another in Adelaide, Australia, Squad has nearly 500 employees. Most of them are consultants on assignment at the clients' premises.
Supporting prestigious clients in France and Australia through 10 offices: Paris, Aix-en-Provence, Sophia Antipolis, Toulouse, Lyon, etc.
A highly fragmented configuration that made internal communication complicated and inefficient. Management's objective was to bring together all its internal communication on a tool where all the consultants could meet and exchange.
The main reason why management chose Talkspirit was its ease of use. In a field as dynamic as consulting, "working around work" is not an option and Talkspirit's quickly noticeable added value worked in its favour.
CEO Eric Guillerm had the tool tested for two months by some 20 members of his team. Once the test was validated, Talkspirit was deployed to Squad's 500 employees as the "official" collaboration and communication tool for the company.
This is the decisive advantage highlighted by Eric Guillerm, CEO of Squad. Indeed, Talkspirit makes it easier for employees to share their questions, no matter whether they're technical questions (asked among themselves) or day-to-day questions (from Finance, HR, etc.). Thanks to Talkspirit, everyone gets answers more quickly from their peers or the organization, and becomes more productive. For management, it's a way of keeping a watchful eye on any internal difficulties and an opportunity to ask employees for real-time feedback. That leads to obvious and valuable time saving!
With seven locations and remote consultants (on assignment at their clients' sites), communication at Squad could have proven complicated to organize. However, that didn't turn out to be the case! Talkspirit has centralized information and brought all employees together in one place—wherever they may be—and this has enriched Squad's "tribal" culture. The network offers all Squad consultants the opportunity to share information and news, and Talkspirit then acts as a "watering hole" where everyone can come and exchange and imbibe (content, news from the agencies, or the latest trends in cybersecurity).
Squad often has to respond to urgent needs from its clients, which requires mobilizing precise expertise, in a specific geographic location, often within a very tight timeframe. In this context, Talkspirit enables Squad managers to be reactive and efficient. As soon as a customer need is identified, the manager can locate the consultant with the right skills via the Talkspirit directory and instantly check the consultant's availability and mobility via chat so the mission can be staffed in record time. Talkspirit makes it possible to both offer consultants the right mission at the right time and respond quickly to customer needs. That's a major asset for Squad in a very competitive consulting market!
Read more in this article from the Talkspirit blog.
Find out about their initiatives and successes and the benefits they obtained with Talkspirit.
"Talkspirit is a complete platform that allows us to make proposals, report difficulties and exchange with our peers, in a space of trust and benevolence. For the benefit of customers and for the benefit of employees."
"With Talkspirit, information flows faster, easier, and more freely. It allows people from different departments and hierarchical levels to exchange with each other, thereby strengthening cohesion among agents."
"Talkspirit facilitates exchanges and allows everyone to feel better integrated, to contribute, and to give their opinion. A guarantee of cohesion and conviviality for our teams! "
"Talkspirit is our digital heart, the one to which all our communications and exchanges converge. This tool makes our life easier: working in project mode, we need to be able to find and segment the places of exchange."
The idea, with talkspirit, was to have a common place to communicate, so that people coming into a project could very quickly find their way around and start collaborating.
"Talkspirit allows us to exchange information and centralize documentation in a secure space dedicated to our company. [...] It also facilitates our daily work, because we can know who is who and who does what, which is very important in a multi-site company."
Each customer context is unique. Talkspirit offers them all the tools they need to increase the agility and performance of their teams on a daily basis.